Shipping, Returns And Warranty

Shipping

Shipping within the Okanagan and Greater Vancouver area is between $15-$20 for lightweight/small-sized items.
And $65-85 for bulky or heavy items. This excludes orders containing PVC pipe and pond liner.
For a quote shipping these items, or for shipping any other items outside of the Okanagan or Greater Vancouver area, contact us for a freight quote, Note: The shipping cost you see on check-out is “estimated” we will adjust your invoice and contact you again by email to give you the final shipping cost once the item is packed and ready to ship.

Returns

• We ask you to fully inspect the item you purchased at the time of delivery and if there are any issues (Item is damaged etc.) to not receive it and send it back to us.
• If you discover a missing or a damaged part after unpacking your item, get in touch with us right away and we will help you.
• We have temporarily changed our return policy due to COVID-19. No returns or exchanges will be facilitated until further notice.

Warranty

Our products come from different manufacturers and suppliers, they don’t all carry the same warranty duration and terms.
Please contact us for warranty information on products purchased from our web store.